Our response to the COVID-19 outbreak

We know that our services may be even more important to you during the period of worry and uncertainty about the spread of COVID-19. Until we are advised otherwise, our aim is to continue to deliver services and support your mental wellbeing, providing we have the capacity to do so. We are taking a steady, informed approach to the COVID-19 outbreak and working to implement the official guidance.

Our goal is to continue to provide a safe working, support and learning environment for our workers, service users and visitors in all Kensington and Chelsea Mind services. Our ability to do this greatly depends on all of us working together for this aim.

What we are doing for you:

• Providing soaps and sanitizers for your hands
• Enhancing our cleaning and disinfecting routine throughout our Centres, to provide safe surfaces and equipment
• Limiting off site social events in public venues, where we cannot provide the same levels of preventative hygiene management
• Limiting our presence at external meetings, to prioritize our capacity to deliver services to people who need them
• Conducting Mind business by email and phone – to ensure continuity of business 

What you can do for us:

• Make use of soap and sanitizers as deemed appropriate
• Reduce physical contact with others
• If you feel ill, please stay at home and let us know. We will support you to get the right advice if you need help, otherwise follow NHS guidance 
• Alert us by phone if you have attended services recently and have been diagnosed with COVID-19 

If you have to self isolate:

• While maintaining no physical contact, keep in phone or digital contact with family, friends and your health networks for support and practical assistance, if needed
• Keep in touch with your Mind project worker so we know how you are and if you are coping at home
• Keep up to date with information from reliable sources 
• Call us if you are feeling it is difficult to cope and we will do our best to support you
• Online peer support can be accessed at Mind Elefriends 

Mind services will continue to be provided unless otherwise advised. We would ask you to help keep everyone safe by following the guidelines above.

Author: Michelle Jackson
Posted on: 15th March 2020