Our vision, mission and values
Our vision is that of a society that promotes and protects good mental health for all and that treats people with experience of mental distress fairly, positively and with respect. Social inclusion is at the heart of everything we do.
- We provide information and support to empower people who are experiencing a mental health problem
- We provide, quality-led services to help people recover from mental illness and build sustainable futures
- We campaign to promote a better of understanding of mental health and help people gain the skills to create mentally healthy communities
Our network values underpin all that we do: together we are open, responsive, independent, unstoppable.
Kensington and Chelsea Mind is committed to achieving and demonstrating the highest standard of Governance.
Kensington and Chelsea Mind is governed by a Board of Trustees, made up of up to 16 people elected from the charity’s Membership, who serve on a voluntary basis. The Board provides strategic guidance within a framework of prudent, effective controls that enables risks to be assessed and managed.
The Director manages and develops the charity’s operational business plan and is accountable to the Board for expenditure, operations and administration, in accordance with strategy, policies and legal requirements.
As a charity we aim to reflect the diversity of our community, in respect of age, gender, ethnicity, sexuality and local knowledge; and have a strong Board of Trustees with the skills, knowledge and experience to steer our future, achieve our charitable objectives and fulfil our statutory obligations.
A third of our Board membership is reserved for Trustees who have lived experience of mental distress, to ensure our work is informed and driven by the real issues and challenges people who live with mental health issues face in their lives.
Our local community enables us to achieve our best
Commitment to Privacy
Commitment to GDPR
Kensington and Chelsea Mind is committed to protecting and respecting your privacy and personal data, in line with the General Data Protection Regulations (GDPR). A copy of our Data Protection policy is available on request.
We fully comply with our legal obligations as a data controller, and you can change your mind and remove consent at any time by contacting us at [email protected]
Feedback and Complaints
We aim to provide a high standard of quality at all times but recognise that there will be times when things go wrong. If you think we have not provided you with a good service or let you down in some way, please tell us so that we can put things right. Your feedback is important and ensures that there are fewer problems in the future. We also like to hear from you when things are going well. If you have a comment or a suggestion please email [email protected].
If you are unhappy with the service you have received and would like to receive a copy of our complaints procedure, please click here.
Our policies ensure legal compliance, equality, fairness and transparency in all that we do
Mind Quality Mark
Kensington and Chelsea Mind is committed to ensuring that our services are of the highest quality. To achieve this, we work to the quality standards set out in the Mind Quality Mark (MQM).
The MQM supports the charity to be sustainable, effective and influential and is a key tool for achieving our ambitions. MQM covers what is needed for a local Mind to make a positive impact on the lives of people experiencing or at risk of experiencing mental health problems, both now and in the future. The MQM is designed to be used as an organisational development framework. It sets out expectations and standards of best practice and legal compliance. As well as ensuring that our work is fit for purpose, the MQM provides the impetus for continual improvement, growth and organisational ambition. It is a requirement of affiliation to Mind that local Minds either meet or are actively working towards the MQM at all times. Local Minds are reviewed every three years by Mind’s Quality Team.
Kensington and Chelsea Mind has achieved the Mind Quality Mark
Who can use Mind Services?
Mind services are available to people living in the Borough of Kensington & Chelsea. Some of our services also extend to Queens Park Paddington. Please check with individual services for eligibility criteria.