If you are in extreme crisis and think you might be at risk of seriously harming yourself or doing something that might harm someone else call 999 or contact Accident and Emergency at your nearest hospital.

North Kensington and Queens Park Paddington

St Mary’s Hospital, Praed Street, London, W2 1NY

A&E and Urgent Care Centre services are open 24 hours a day, 365 days a year

Call 020 3312 6666.

West and South Kensington and Earls Court

Chelsea and Westminster Hospital, 369 Fulham Rd, Chelsea, London SW10 9NH
A&E and Urgent Care Centre services are open 24 hours a day, 365 days a year
Call 020 3315 8080.



If the problem does not present a risk to yourself or others but requires prompt attention.
  • Contact your GP and ask for an emergency appointment. If outside surgery hours, the number for the out of hours service will be on the GP answer service
  • If you have an urgent medical problem and you’re not sure what to do NHS 111 can help. Call 111 free of charge
  • Call the NHS Single Point of Access free of charge on 0800 0234 650 or email [email protected]. The SPA provides a first point of contact for people wishing to access adult community mental health services in Kensington Chelsea and Westminster. It offers mental health triage for routine, urgent and emergency referrals. For more information visit the Single Point of Access website
  • NHS Single Point of Access may refer you to the Mental Health Crisis Assessment Service at St Charles Hospital. Read the leaflet for more information. 
If the problem does not present a risk and you feel able to explore self-management options
  • The Mind Tool is designed to help you understand and manage your situation when you feel like you need help
If, having tried different options and you feel your situation is becoming worse
  • Contact emergency services free on 999 and ask for assistance.
Other resources
  • Emergency Duty Team: Social Care emergencies for vulnerable adults, children and their families. Monday to Friday: 8.30am – 5pm. Call 020 7361 3013
  • Out of Hours service: Daily 5pm to 9am, plus 24 hours Bank Holiday and Weekends. Call 020 7373 2227
24 Hour Help

The Samaritans

  • For emotional support or help if you are struggling with suicidal feelings or despair. Call 116 123 free of charge available 24 hours a day/365 days a year. Or, you can email [email protected] (response time 24 hours). 


  • If you are under 19 you can contact Childline for help and support. Call 0800 1111 free of charge


If you feel unable to keep yourself safe –  this is an emergency.  Call 999 now and ask for assistance.

Access organisations providing crisis support