Achieving Quality
To ensure quality standards are
embedded in all aspects of our work, Mind is working
with the following Quality Assurance Systems, as part
of the organisation's Quality Plan.
Quality Management in Mind Quality
Assurance System
The Supporting People Quality
Assurance Framework
PQASSO (Practical Quality Assurance
Systems for Small Organisations)
The
Ten Essential Shared Capabilities of a Mental Health
Workforce, published by the Department of Health, sets
out standards for shared working practice across the
mental health sector. Many of the principles identified
as essential capabilities are already familiar and operational
in Mind. In 2007/8, we will be working incorporate
these fully with other key quality systems.
Working in Partnership
Developing and maintaining constructive
working relationships with service users and others,
carers, families, colleagues, lay people and wider community
networks.
Respecting Diversity
Working in partnership with service
users, carers, families and colleagues to provide services
that make a positive difference but also do so in ways
that respect and value diversity.
Practicing Ethically
Recognising the rights and aspirations
of service users, acknowledging power differences and
minimising them wherever possible.
Challenging Inequality
Addressing the causes and consequences
of stigma, discrimination, social inequality and exclusion
on service users, carers and mental health services.
Promoting Recovery
Working in partnership to provide
services that enable service users and carers
to tackle mental health problems with hope and optimism
and to work towards a valued lifestyle with and beyond
the limits of mental health problems.
Identifying People's Needs and
Strengths
Working in partnership to gather
information to agree service users needs in he context
of the preferred lifestyle and aspirations.
Person Centered Planning
Negotiating achievable and meaningful
goals. Influencing and seeking the means to achieve
these goals.
Making a Difference
Facilitating access to and delivering
quality services to meet the needs and aspirations of
service users and their families and carers.
Promoting Safety and Positive
Risk Taking
Working with the tensions between
promoting safety and positive risk taking.
Personal Development and Learning
Keeping
up to date with changes in practice and participating
in life long learning and professional development of
one's self and colleagues through supervision, appraisal
and reflective practice.
Source
The Ten Essential Shared Capabilities
for Mental Health Practice - A Framework for the Whole
of the Mental Health Workforce, published by Department
of Health, (2005).
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