Mind Services

Advice and information

Training and Employment

Supported Housing

Mental Health Promotion

 

Crisis Support

  increase text size increase text size increase text size   Accessibility
Home About Us Services User Forums Support us Contact us


Mind's Commitment to Quality

Kensington & Chelsea Mind is committed to Quality.   We work to achieve this through the delivery of quality services, underpinned by policies and practices which embody Mind's core values.

Achieving Quality

To ensure quality standards are embedded in all aspects of our work, Mind is working with the following Quality Assurance Systems, as part of the organisation's Quality Plan.

Quality Management in Mind Quality Assurance System

The Supporting People Quality Assurance Framework

PQASSO (Practical Quality Assurance Systems for Small Organisations)

The Ten Essential Shared Capabilities of a Mental Health Workforce, published by the Department of Health, sets out standards for shared working practice across the mental health sector.  Many of the principles identified as essential capabilities are already familiar and operational in Mind.  In 2007/8, we will be working incorporate these fully with other key quality systems.

Working in Partnership

Developing and maintaining constructive working relationships with service users and others, carers, families, colleagues, lay people and wider community networks.

Respecting Diversity

Working in partnership with service users, carers, families and colleagues to provide services that make a positive difference but also do so in ways that respect and value diversity.

Practicing Ethically

Recognising the rights and aspirations of service users, acknowledging power differences and minimising them wherever possible.

Challenging Inequality

Addressing the causes and consequences of stigma, discrimination, social inequality and exclusion on service users, carers and mental health services.

Promoting Recovery

Working in partnership to provide services that enable service users and carers  to tackle mental health problems with hope and optimism and to work towards a valued lifestyle with and beyond the limits of mental health problems.

Identifying People's Needs and Strengths

Working in partnership to gather information to agree service users needs in he context of the preferred lifestyle and aspirations.

Person Centered Planning

Negotiating achievable and meaningful goals.  Influencing and seeking the means to achieve these goals.

Making a Difference

Facilitating access to and delivering quality services to meet the needs and aspirations of service users and their families and carers.

Promoting Safety and Positive Risk Taking

Working with the tensions between promoting safety and positive risk taking.

Personal Development and Learning

Keeping up to date with changes in practice and participating in life long learning and professional development of one's self and colleagues through supervision, appraisal and reflective practice.

Source

The Ten Essential Shared Capabilities for Mental Health Practice - A Framework for the Whole of the Mental Health Workforce, published by Department of Health, (2005).